Terms and Conditions

Leisure Hoppers Disclaimer:

We try to ensure that the information contained on our website and in our promotional material is accurate and up to date. However, resort and supplier information can change and errors can regrettably occur. We reserve the right to amend and/or give notice to any significant changes at the time of booking and recommend that you undertake a level of independent research or speak to one of our trained sales advisors should you wish to clarify any information.  

Representative Services: 

Please note we do not have representative services available in all the destinations we feature and therefore you will not necessarily be met on arrival. Please ensure that you refer to your itinerary which will provide the appropriate contact details should you need assistance whilst on holiday.


Booking & Paying For Your Holiday

  • Your Commitment To Us:

When you or your Travel Agent wish to confirm a holiday booking you must pay a deposit of 10% of the holiday cost or any higher deposit which applies to your holiday (such as for cruise, where a deposit of 20% applies). The deposit will only be refundable as set out in these booking conditions. Please note some airlines have certain ticketing deadlines and some hotels have certain booking and cancellation conditions and these may affect any cancellation charges – please refer to - Cancelling your holiday. When you make a booking, the lead name confirms that you understand and have accepted these booking conditions and our Important Holiday Information which forms our booking conditions. We reserve the right in our absolute discretion to refuse to accept any booking without necessarily specifying a reason. Many airlines now require the full name of all passengers travelling. We will therefore ask you at the time of booking to provide us with your first forename (as shown in your passport) as well as your title and surname. When booking your holiday, if you wish to make a modification to a holiday we will try to assist. Should you wish to change to an alternative featured hotel, this will be charged at the difference in published price, as long as we holds the space required.

  • Price Guarantee:

Brochure prices can go up or down. Before you make a booking we will give you the up to date price of your chosen holiday, including the cost of any peak season supplements, fuel surcharges, upgrades or additional facilities which you have requested*. Once you have accepted this price and a booking has been made, that price is fully guaranteed and will not be subject to any surcharges.

  • Paying For Your Holiday:

After your booking is taken and a deposit received, a confirmation invoice will be sent to you detailing the total cost due. Full payment must be received not less than 61 days (or 100 days cruise, 180 days world cruise) before departure. If we or your travel agent have not received full payment at least 61 days (or 100 days cruise, 180 days world cruise) before departure, we reserve the right to treat your booking as cancelled by you and forfeit your deposit by way of cancellation charges. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges depending on the date we reasonably treat your booking as cancelled. If you make a holiday booking within 61 days (or 100 days cruise, 180 days world cruise)  of your departure date then you must pay the full cost of the holiday at the booking stage. 

  • Travel Information & Documents:

After booking you will receive an invoice with important information relevant to your destination. We strongly recommend that you check the details carefully and read all of the information provided. Please ensure that you check your flight timings carefully on your tickets. The correct timings, using the 24 hour clock, may have been adjusted since you received your invoice.

Approximately 10-14 days prior to departure you will receive your e-ticket together with your final itinerary. In the case of late bookings, changes or payments, this information may be emailed to you to ensure receipt. 


Cancellation By You:

If you or anyone on your holiday booking decides to cancel the holiday, the lead name or their travel agent must notify us of the decision in writing as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail. Cancellation will take effect from the day written confirmation is received by us. 

A cancellation invoice will be sent within 7 days. If you do not receive this, please contact us immediately in order to prevent an increase in charges. You may also check your booking has been cancelled on our website, www.leisurehoppers.com Should you already be in receipt of your airline tickets please also return these to us along with your cancellation request.

Since we incur costs in cancelling your travel arrangements, the following scale of charges will be payable. Insurance premiums and amendment charges are not refundable in the event of cancellation.  References to the deposit include all sums paid or payable at the time of booking. 

  • From the booking date till 30 days prior to the departure date, 30% of the package cost is chargeable.
  • From 30 days to 15 days prior to the departure date, 50% of the package cost is chargeable.
  • From 15 days to 7 days prior to departure date, 75% of the package cost is chargeable.
  • For cancellations made within 5 days prior to the departure date, 100% of the package cost is chargeable.

NB: In some instances, airline ticketing deadlines may result in higher cancellation charges being applied to your booking. Similarly, hotels may charge a higher cancellation fee and you may therefore be charged a higher amount than detailed above. Amendment and cancellation charges for bookings containing cruising elements will be applied in line with the cruise provider’s own booking conditions. These could be up to 100% of the total holiday cost and may vary between cruise providers.

If you have taken advantage of an airline offer and paid a higher deposit, the cancellation charge payable by you will be the higher of this deposit or the appropriate cancellation charge detailed above.

You may cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.

It is important to enquire for full details of cancellation terms at the time of booking and cancellation. We would strongly recommend that you take out appropriate travel insurance which includes cover against loss of deposit and cancellation fees.


Changes / Cancellation Made By Us Before Travel:

We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking. We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines, hotels etc., over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to make these. Most of these changes are minor. However, occasionally, changes are significant.

Examples of a significant change include: a change of accommodation to that of a lower category and/or price for the whole or a major part of your time away, a change of flight time of more than 12 hours, a change of UK departure airport (except between London airports), or a significant change of resort area. We do our best to avoid cancelling holidays but we must reserve the right to do so. However, we promise we will only cancel your confirmed booking after you have made full payment where we are forced to do so as a result of ‘force majeure’ as defined below or lack of minimum numbers. Please note, some of our holidays require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular holiday has not been received, we are entitled to cancel it. We will notify you or your travel agent of cancellation for this reason no later than 61 days prior to departure.

If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-

(a) accepting the changed arrangements (with any refunds that may be due to you for changes to a lower category of service).

or

(b) selecting an alternative holiday from us, of a similar standard to that originally booked if available. If this holiday is cheaper than the original, we will refund the price difference. You will be liable to us for any additional costs payable for the new arrangements.

or

(c) cancelling the booking or accepting our cancellation of the booking, in which case you will receive a full refund of all monies you have paid to us, within 14 days. 


Compensation:

If we have to make a significant change or cancel we will, where  appropriate, pay you compensation as set out in the table below. Compensation entitlements will vary depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions: Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where:

(1) we are forced to make a change or cancel as a result of unavoidable and extraordinary circumstances beyond our control, the consequences of which we could not have avoided even if all reasonable measures had been taken.

or

(2) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached.

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is a minor one. A change of flight time of less than 12 hours, airline (except where otherwise stated), type of aircraft (if advised) or destination airport will all be treated as minor changes. 

Period before departure within which a significant change or cancellation is notified to you or your travel agent

    Compensation 

More than 60 days:

NIL (more than 91 days if your booking includes a cruise)

60 – 42 days:

£20 (90 – 42 days if your booking includes a cruise)

41 – 28 days:

£30 

27 – 15 days:

£40 

14 – 0 days:

£50 


Circumstances Beyond Our Control: 

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "force majeure".  In these booking conditions, "force majeure" means any unavoidable and extraordinary circumstances beyond our control which we or the supplier of the service(s) in question could not have avoided, even if all reasonable measures had been taken. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire and other situations which are outside our control.


Data Protection Policy:

In order to process your booking, send you a brochure or respond to an enquiry, we need to collect personal data from you. Depending on what’s required, the personal data we collect may include names and contact details, credit/debit card or other payment information and special requirements such as those relating to any disability or medical condition which may affect holiday arrangements and any dietary restrictions which may disclose your religious beliefs (“sensitive personal data”). All references in this privacy policy to personal data include sensitive personal data unless otherwise stated. 


Your Responsibility:

Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, tour leader or other person in authority, your behaviour is causing or is likely to cause danger, upset or damage to property or is persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation would be paid and we will have no further responsibility for your holiday arrangements including return travel.


If You Have A Complaint:

We aim to provide the best tour possible. However, if you are not satisfied please register your complain as soon as possible to our tour Representative and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, If you do not have the services of a Representative, you must contact us at the given Email ID or Phone Number. No complaints or refund requests for the same be entertained after the tour ends.


Cruise Pricing Terms and Conditions

Fares shown are per person, based on double occupancy and may not include government taxes and fees. Images shown are representative only. From prices are based upon the lowest fare and are subject to availability. Your exact price depends upon selected day of departure, departure city, ship, cabin level and class of airfare available. Rates for third and fourth passengers are not shown. All prices and dates are subject to availability. All offers and upgrades are for selected dates, sailings, and cabin categories only, are subject to availability, and are capacity controlled. All prices and dates may not be available at time of booking. All information is subject to change without notice. We reserve the right to correct errors.